Complaints Procedure

This Firm is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact Kevin Reilly, who is a partner at this Firm, on 0121 702 1444 (Option 2) or by email at ktr@reillysolicitors.co.uk or by post to our office at Reilly & Co, Centre Court, 1301 Stratford Road, Hall Green, Birmingham B28 9HH.

We have a procedure in place which details how we handle complaints which is available on request.

We have eight weeks to consider your complaint. If we have not addressed it within this time, you may complain to the Legal Ombudsman.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). You should also be aware that, when your complaint relates to a bill, the Legal Ombudsman will not consider your complaint while your bill is being assessed by a court.


Without prejudice to the generality of the foregoing paragraph, we do not warrant that:

Legal Ombudsman Contact Details:
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk


This Firm is committed to ensuring that all Partners, Directors, Members, Consultants and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against this Firm.