Complaints Procedure

This Firm is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact Kevin Reilly, who is a partner at this Firm, on 0121 702 1444 (Option 2) or by email at ktr@reillysolicitors.co.uk or by post to our office at Reilly & Co, Regus Central Boulevard, Blythe Valley Business Park, Solihull, B90 8AG.

We have a procedure in place which details how we handle complaints which is available on request.

We have eight weeks to consider your complaint. If we have not addressed it within this time, you may complain to the Legal Ombudsman. Generally, this applies if you are:

• (a) An individual
• (b) A micro-enterprise as defined in European Recommendation 2003/361/EC of 6 May 2003 (broadly, an enterprise with fewer than 10 staff and a turnover or balance sheet value not exceeding €2 million);
• (c) A charity with an annual income less than £1 million;
• (d) A club, association or society with an annual income less than £1 million;
• (e) A trustee of a trust with a net asset value less than £1 million; or a personal representative or the residuary beneficiaries of an estate where a person with a complaint died before referring it to the Legal Ombudsman.

You can find out more from the Legal Ombudsman.

Legal Ombudsman Contact Details:
Address: PO Box 6167 Slough SL1 OEH
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• within six months of receiving our final response to your complaint. and
• one year from the date of act/omission being complained about; or
• one year from the date when the complainant should have realised that there was cause for complaint.

What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

The SRA’s website contains information raising concerns about solicitors and law firms.

This Firm is committed to ensuring that all Partners, Directors, Members, Consultants and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against this Firm.